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FAQs

REFUND POLICY

We have a full 30-day money back guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full/partial refund depending on the item's state. 

To be eligible for a return, your item must be unused or defective and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For all applicable returns, please email us at customersupport@somaph.com and our Customer Representative will be emailing you of the return address that you will be shipping to.

Email us with the Subject of the email set to: ATTENTION RETURN


How long does it take for an order to arrive?

HASSLE FREE - CASH ON DELIVERY
Metro Manila : 1-3 Days
Provinces : 3-4 Days

All our products ship from our Metro Manila Warehouse and travel via LBC or DosXpress to any of our partner door-to-door providers to your address; tracking numbers available. (Please contact our Customer Representative for your Order Tracking number) customersupport@somaph.com


We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the Philippines.

If you're still not sure, just email us. We're happy to help!

 

Where do your other items come from?

SOMA PH is all about bringing you quality unique and specialty items that you won't find anywhere else. So we source items from all over the world. Some of our items do come from our factories in the US, Germany, UK, Canada and China, there are some items that are simply not available immediately. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

Since most of our items are really fast moving & in demand, You may order in advance to ensure product availability and priority shipping to your chosen address, Door to door.

If you would like to make special arrangements and order any of our items in BULK (20+ orders) please email us    customersupport@somaph.com 

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